Frequently Asked Questions
Everything you need to know about your RMU gear and orders.
What is the standard shipping timeframe for RMU equipment?
Standard domestic orders are processed within 1-2 business days and typically arrive within 3-5 business days via UPS or FedEx.
Do you offer a warranty on your sports gear?
Yes, all RMU products come with a limited lifetime warranty against manufacturing defects to ensure you can perform at your peak with confidence.
What is your return policy for unused items?
We offer a 30-day return window for all unused items in their original packaging. Please note that custom-built equipment is non-refundable.
How do I determine the right size for my equipment?
Each product page features a comprehensive size guide. If you are between sizes, we generally recommend sizing up for comfort or contacting our support team for a personalized recommendation.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Affirm or Klarna.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an automated email containing your tracking number and a link to monitor the delivery progress.